What is the Emergency Notification System used for?
The emergency notification system is to advise you of any situation that could threaten harm to life and/or property or is deemed dangerous by officials. This may include, but is certainly not limited to inclement weather, man-made disasters, crime, hazardous materials incidents, missing persons, planned or unplanned utility outages, and road closures.
How does the system work?
Please note when you receive an emergency alert, a general community alert, or a weather alert from this system, there will be three different numbers used as noted below. We encourage you to save these in your phone for future reference. If you miss an alert, you can call back to hear a replay of that alert.
- Emergency Alerts: 1-866-419-5000
- General Community Alerts: 1-855-969-4636
- Weather Alerts: 1-800-566-9780
When you receive this important call, don’t hang up. You will hear the following introduction before the alert:
“Attention, press any key or hold for an important message.”
This system has been put in place to inform the public as quickly as possible whenever our community is in danger. The emergency notification system can be used to contact entire neighborhoods in minutes.
Can I specify the types of notifications I want to receive?
Yes! A managed account holder may opt-in to receive email, text, and/or phone call emergency alerts. You may also opt-in to receive special weather alerts for severe thunderstorms, tornado warnings, and/or flash floods.
What, if any, contact information do you already have in the Emergency Notification System for me?
The emergency notification system utilizes information obtained from the Emergency Service Listing (ESL) of E911 and includes all landline records (published/unpublished/listed/unlisted) for Frontier & CenturyLink customers.
Do I need to add my landline telephone number? What if my home phone number is unlisted?
The emergency notification system database includes all landline records (published / unpublished / listed/unlisted) for Frontier and CenturyLink customers. Even if your landline phone number changes, the database will be updated to reflect that change.
Those who have home phone service from other providers will need to add their information to the database by registering online. If your number changes, you will have to update it in the system.
What information am I expected to provide through the self-registration portal?
To register, you will be asked for your name, address(es), cell and/or VoIP phone numbers, and email address.
How do I know the information I provide through the self-registration portal will remain confidential
Rest assured, your contact information will remain confidential. It will never be sold or released for commercial purposes.
How will I know I am registered in the system before notifications are issued?
Once you complete and submit the registration form, you will receive a verification email from email@example.com. You must respond to the verification email to complete the registration process.
What if I don’t received the verification email?
When using a personal email account (e.g., Yahoo, Hotmail, etc.), your provider may consider the verification email as spam. Check the “Spam” folder in your email account. If you find the message, simply right-click on it to set preferences for the “Sender” and indicate as “Not Spam.”
What if my email address changes?
As a managed account holder, you may log into your account and update your email address.
What if my cell phone number changes?
Should any other part of your contact information change, such as your cell and/or VoIP phone numbers, please log into the Community Notification Enrollment (CNE) portal and update your information. There is no limit to the number of times you can change your information, and in fact, we urge you to do so as often as necessary.
Can I add more than one telephone number for my household?
Yes! You do have the ability to add multiple phone numbers, physical addresses, and/or email addresses for each managed account. Remember, in the event of an emergency, it will call all numbers listed if you are in the geographic area for the alert.
Will I get charged for airtime/data on my cell phone?
Yes! You will be charged the standard fee from your cell phone provider for receiving the emergency alerts. You are responsible for any charges that may be incurred as a result of receiving these alerts.
What is the purpose of the map on the Community Notification Enrollment (CNE) Portal screen?
After you enter your address, a pushpin will reflect your exact location on the map.
What if my address is not reflected accurately on the map? Can I fix this?
First, be sure you entered your address correctly. You may adjust your location by simply moving the pushpin found on the map. This is accomplished by left-clicking on the pin and moving your mouse to reflect your proper position.
Will I received an alert on my cell phone when I am out of town?
The address that you provide when registering will be linked to your cell phone number within the database. Therefore, if an alert is originated for your geographic area, you will receive the alert regardless of whether or not you are in town.
I plan to re-locate? How do I remove myself from the Emergency Notification System’s database?
To be removed from the emergency notification system, please visit onsolve.com.
Is this the same as the Texas A&M Code Maroon system?
No. This system is a county-wide system that is used to notify citizens across Brazos County of significant emergencies anywhere in the community. The Texas A&M University Code Maroon System is used specifically for on-campus emergencies affecting the students, faculty, and staff of the university. For more information about the Code Maroon System, visit: codemaroon.tamu.edu.
Who do I contact if I have other questions?
Questions regarding the Community Notification Enrollment (CNE) may be directed to the Brazos Community Emergency Operations Center (CEOC) at (979) 821-1000 or via email at firstname.lastname@example.org.